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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up window will show up. It comprises detailed info about all the actions that you can perform on the page in question. Each pop-up window appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich assortment of educational videos explaining how to use our hosting Control Panel. They're designed for those of you who would like to see how things are getting done rather than just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you searching for, have a gaze at our extensive FAQ section, which includes questions asked by real clients and offers practical solutions. We periodically "revamp" our Frequently Asked Questions database with new entries so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can get in touch with our fantastic team of support engineers available 24/7 and eager to assist you with any problem. Each trouble ticket you send will be replied to in less than 1 hour (the average trouble ticket response time being only 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 272256

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com